Quality management in social 

Course unit title: Quality management in social work

Course unit code: CSWB3-7

Type of course unit: optional

Level of course unit: advanced

Year: first

Semester/trimester when the course unit is delivered : spring semester (5 period)

Credits: 3 ECTS

Name of lecturer(s): Ass.Prof. Elena Golubeva

Learning outcomes of the course unit:

1. knows the terminology “quality management”, “standards of services”, “client needs” as the object of measurement and evaluation in the system of social work;

2. knows the system of European Qualification Framework, International organization of standards, European model of quality management in social services;

3. understands similarities and differences between Russian and European approaches to evaluation of organisation in the system of social services;

4. possesses the skills of using quality models in the evaluation of social services in the practical activity.

Mode of delivery: face-to face

Prerequisites and co-requisites: no

Recommended optional programme components: no

Course contents:

The course gives to a student practical and scientific readiness to understand the connections between quality management in social work and quality of education of social work; outline the meaning the quality of services in the organization of social work on macro and microlevels. Students get knowledge about general standards, typology and quality management models in European countries using in social work with different social groups. The students are guided with Russian and foreign strategies of improving quality management, cultural, law and economical factors which influence to it. The students will be able to make evaluation of social services in social institutions.

Required reading

1. R.LangenQuality management in Social Work - an ethical challenge//European Journal of Social Education, No. 1, 2001, pp. 61-66.

2. Vaarama M. Quality management in the resource book for managers Intergraded services for older people Ed. By H.Niels&P.C.Berman. Published by EHMA, Chapter 13.- 2004; P.195-209. www.ehma.org

3. Developing quality in personal social services: concepts, cases and comments / Evers A. , Haverinen R., Leichsering K., Wistow G (eds)/- Ashgate .- p.10-23, 95-124, 262-271

4. Gosztonyi G. Thoughts about standardization and quality management /Introducing quality standards in elderly care.-Budapest, 2000. - P.23-25.

5. Heqyesi C. Societal and organisational aspects of quality/Ed. by Gathy V. / Introducing quality standards in elderly care.-Budapest, 2000.-P.12-18.

Recommended reading

1. Aila‐Leena Matthies The Development of Standards for Social Work and Social Care

Services for Families Extra Report (June 2010) Kokkola University Consortium, Finland p.8-32.


2. National Framework for High-Quality Services for Older people (2008). www.stm.fi

3. Markowitsch, J.; K. Luomi-Messerer. 2008: Development and interpretation of descriptors of the European Qualifications Framework. European Journal of Vocational Training No 42/43.

4. Vaarama M., Pieper R., Hertto P., Sixsmith A. Keys for quality performance management of the care of older persons in Europe carekeys (2005). www.stakes.fi/carekeys/publications

5. Lyons K.S. Caregivening as a dyadic process: perspectives from caregiver and receiver. / K.S.Lyons, S.H.Zarit, A.G.Sayer, C.J. Whitlanch //Journal of gerontology and psychological Sciences. - 2002. - 57B. - №3. – Р.195-204.

6. Talyigas C. Standartization of care for the elderly/ Ed. By Gathy V. /Introducing quality standards in elderly care.-Budapest, 2000. - P.6-11.

7. Centre for Environmental and Social Studies in Ageing (1992) Inside Quality Assurance – the IQA Pack, London: Centre for the Environmental and Social Studies in Ageing: CESSA, Information Design Unit.

8. C. Evans-Klock “Skills for improved productivity, employment growth and development”


Planned learning activities and teaching methods: Introduction lectures (4 h), seminars and project work on evaluation of social service quality (16 hours)

Assessment methods and criteria: Active participation in lectures and seminars, working out on individual tasks working out on individual tasks of project work, grades A-F scale

Language of instruction: English

Work placement(s): no