Organizational Communication

Course unit code Б3. ДВ.4; СД – Ф.8

Type of course unit

Compulsory for Bachelors in Interpretation and Translation, Linguistics and Teaching Methods, Linguistics and Cross-Сultural Communication

Level of course unit First cycle (undergraduate)

Year of study 4th year

Semester when the course unit is delivered spring

Number of ECTC credits allocated 3 credits

Name of lecturers Natalia V. Chicherina; Olga A. Beznaeva


Successful business outcomes depend on effective communication. This course introduces students to current communication theory and practice in business situations. It is designed to assist students in developing the skills of effective communication in the workplace. The focus of the course is on communication within the organization. The issues of external communication (advertising, public relations, etc.) are not discussed.

Learning outcomes

On completing the course students will be able to:

  • Distinguish the principal dimensions of organizational communication;
  • Recognise the importance of communication barriers;
  • Identify the principal factors leading to successful and unsuccessful outcomes of communication in various organizational contexts;
  • Demonstrate an understanding and awareness of culture in the context of business communication;
  • Analyse business communication problems and propose appropriate solutions;
  • Demonstrate the ability to write appropriately in business contexts;
  • Demonstrate interpersonal skills in small groups;
  • Make appropriate practical arrangements for successful interviews;
  • Analyse and apply formal and informal business meeting procedures;
  • Demonstrate oral presentation skills and apply presentation software to make the presentation look more professional;
  • Analyse important processes of group and team working, including team roles, leadership and problem solving.

Mode of delivery

face-to-face lecturing and in-class activities

Prerequisites and co-requisites:

prior knowledge of essentials in the theories of Communication, Economy

Major topics:

  • principles of effective organizational communication;
  • organizational culture and communication;
  • organizational structure and communication;
  • interpersonal communication in organizations;
  • effective interviews;
  • procedures and techniques to improve meetings;
  • critical issues and skills in presentations;
  • building effective teams.

Required reading

1. Blundel, R. (2008). Effective organizational communication: perspectives, principles and practices. 3nd ed. Harlow: Prentice Hall, 448 p. Chapters 1, 2, 5, 7, 8, 9, 11, 12, 13.

2. Hartley, P., Bruckmann, C.G. (2001). Business communication. London and New York: Routledge, 382p. Chapters 1, 6, 10, 11, 12, 13, 14, 16.

Recommended reading

3. Turner, Paul A. (2003). Organisational Communication: the role of the HR professional. CIPD. Chapter 11: leading employee communication – an HR responsibility. (Included in the binder).

4. Clampitt, P. G., Berk, L., Williams, M. L. (2002). Leaders as Strategic communicators. Ivey Business Journal, May/June 2002. Retrieved on 08 October, 2005 from:

5. Ashley, A. (2003). Oxford handbook of commercial correspondence. Oxford University Press.

Planned learning activities and teaching methods

Based on the learner-centred approach, the course aims to facilitate effective student learning through mini-lectures, simulation activities, case studies, development of research skills, projects, round table discussions and active student participation. Students will also be initiated to the e-learning environment.

Assessment methods and criteria

  • In-course work 50%
  • Assessment workshop 20%
  • Credit test 30%

Language of instruction English

Work placement Not provided